Refund policy

Cancellations

  • Customers can request to cancel an order for a full refund up to 48 hours prior to shipping.
  • After tracking is generated, the order can no longer be canceled.
  • If you miss the cancellation period for your order, you can contact us to assist with a return at your expense.

Exceptions:

  • Some items are fabricated specially for you and cannot be canceled once the materials are ordered and fabrication begins. All sales are final for the following:
    • Custom-made products
    • Made-to-order products

Return

Return Instructions

It's important to us that you are happy with your purchase from Wild Home Goods. If for some reason you are not satisfied with the product received, we're here to assist. Before requesting a return, take a moment to review our return policy guidelines below.

To start a return, please email our Support Team at support@wildhomegoods.com.

Return Requirements

All items must have been purchased directly from our company via the website or direct order.

All products must be returned in their original packaging.

  1. Returns for new products: Must be requested within 30 days of delivery. The product must be in new, unused condition with no signs of damage.
  2. Defective, damaged merchandise, and missing parts: Must be reported within 20 days of delivery to qualify for a refund.
  3. Custom items: Not eligible for return or exchange.

Return Shipping

  • The customer is responsible for return shipping costs and optional package insurance.
  • The customer must return the product to the correct warehouse, in new condition, and in the original packaging.
  • We strongly recommend obtaining a tracking number and shipping insurance.
  • Wild Home Goods is not responsible for returns lost in transit or for items damaged during return shipping.
  • To request an RMA (Return Merchandise Authorization) and provide your return tracking information, please contact support@wildhomegoods.com.

Refunds

  • Please allow 7-14 business days after the delivery of the returned item for our warehouse to inspect the products, approve the return, and process your refund to the original form of payment.
  • The credit should be visible on your credit card statement within 3-7 business days after the refund is processed.

Non-Refundable Items:

  • Products without RMA, including refusing the delivery, returns after 30 days of delivery, and products in unacceptable or used condition do not qualify for a refund.
  • In such cases, we reserve the right to deny your return, and the returned product may be shipped back to the customer at the customer's expense.

For questions or assistance, contact our Support Team:

Email: support@wildhomegoods.com

Response Time: Within 24-48 hours