Shipping policy

Lost Shipments

Packages Lost in Transit

If your package is lost in transit (i.e., not marked as delivered), please contact our Support Team at support@wildhomegoods.com within 5 days of the estimated delivery date. We will file a claim with the carrier to investigate the issue. Please note:

  • A package is not considered lost until a missing parcel claim has been filed with the carrier and confirmed by their investigation.
  • Once the carrier confirms the package is no longer in transit and is considered lost, we will proceed with the next steps to resolve the issue.

Packages Marked as Delivered, But Not Received

If your tracking information shows the package as delivered but you have not received it, we recommend taking the following steps:

  1. Check all potential safe locations around your property where the carrier may have left the package.
  2. Verify with household members or neighbors to ensure it wasn't received on your behalf.
  3. Contact your mail carrier directly for more information about the delivery.

Please note that Wild Home Goods is not responsible for theft or packages missing after being marked as delivered.

For further assistance, reach out to our Support Team at support@wildhomegoods.com.

Defective or Damaged Merchandise

  • Please thoroughly inspect your products upon delivery and maintain the original packaging until you've ensured the product's satisfactory condition.
  • In the rare occurrence that a product arrives damaged or an incorrect item is sent, contact our Support Team at support@wildhomegoods.com within twenty days from the date of delivery.
  • If reported after 20 days, the product cannot be considered for a refund or exchange, no exceptions.

Photo Requirement:

  • For all products reported as defective or damaged, we will request the following photos in good resolution:
    1. Photo of the damaged area of the product.
    2. Photo of the overall product with the damaged area visible.
    3. Photo of the product packaging.
    4. Photo of the damaged portion of the packaging carton.
  • Damaged items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing before disposal. After 30 business days, the item will be disposed of or donated.

Missing Hardware or Components

  • If a product arrives with any missing hardware or components, please contact our Support Team immediately at support@wildhomegoods.com.
  • You must contact us within twenty days from the date of delivery to report any missing pieces.
  • After twenty days, we cannot accept claims of missing parts, with no exceptions.